Returns and refunds

If your order does not satisfy you, you can return the products as long as they are in the same condition in which you received them. The return procedure can be made no later than 14 days from receipt of the order.

You can request a refund at any time via this page or by sending an email to with the following information:

  • write RMA and your order number in the subject;
  • in the body of the message indicate the purchased product, the quantity you intend to return, name and surname, the address and attach the purchase receipt.

Refunds are generally issued within 14 days, as long as the products have been shipped or received at our office.
All sums already paid will be reimbursed while the return costs are borne by the buyer. For more information you can consult point 6 of our Terms and Conditions.